COVID utility relief
Learn about financial relief programs available for residential and commercial customers affected by COVID-19 on our COVID Utility Relief page.
8 a.m. - 5 p.m., Monday - Friday, except City recognized holidays.
Important disconnect/reconnect information
Regular hours services
There is no charge for disconnect/reconnect services during business hours. Call 360.753.8333 - option 0 before 3 p.m., Monday - Friday for same day service.
After hours services
Customers will be charged $110 for after hours, non-emergency water service disconnects/reconnects. Examples include:
- Restoring service to delinquent accounts.
- New service for tenants and/or owners moving into a residence.
- You must call 360.753.8340 before 5 p.m. to restore service to delinquent accounts.
There is no charge for emergency shutoffs. Call 360.753.8333 anytime.
Pay in person or by mail
While the COVID-19 emergency is ongoing, Utility Billing payment will not be accepted in person. Customers can pay their bills online (see link above), by mail (see below), or drop an envelope with check in the drop box located outside the City Hall lobby. Checks, money orders or cashier’s check only. Do not include cash.
To pay by mail, use the return envelope provided with your statement. We accept checks, money orders, and cashier's checks. Do not mail cash. We recommend mailing payments at least 7 business days before the due date. Mail to:
City of Olympia
P.O. Box 7966
Olympia, WA 98507
Contact Utility Billing at 360.753.8340 or email@example.com.