Crisis Response & Peer Navigators

Crisis Response Unit member assists woman on street

Crisis Response Unit

The Crisis Response Unit (CRU) provides free, confidential, voluntary crisis response assistance.

The CRU increases our ability to provide outreach services to those in crisis, identify each individual's circumstances and needs, and help identify individuals with chronic mental health disorders, substance abuse and co-occurring disorders.

Hours of Operation

  • 7 a.m. - 8:40 p.m., Monday-Thursday
  • 10 a.m. - 8:40 p.m., Saturday & Sunday

Services Provided

  • Crisis counseling
  • Conflict resolution and mediation
  • Grief and loss
  • Substance abuse
  • Housing crisis
  • Harm reduction
  • First aid and non-emergency medical care/connections
  • Resource connections and referrals
  • Transportation to services

Services will not include: Restraining people against their will, violating confidentiality (with the exception of mandatory reporting), or providing transportation home.

Familiar Faces logo

Familiar Faces

The Familiar Faces program uses peer navigators to help identify and assist individuals with complex health and behavioral problems who have frequent and persistent contact with the Olympia Police Department's Walking Patrol. These individuals are 15-20 of the most vulnerable in Downtown and the most resistant to services and resources.

Different from traditional service providers, peer navigators offer a shared life experience and non-judgmental and unconditional support to those they are assisting.

Services Provided

  • Mental health and substance use disorder treatment integrated with primary health care and life skills development
  • Motivational interviewing
  • Permanent supportive housing
  • Assertive outreach/engagement
  • Trauma-informed care
  • Harm reduction integrated care and care coordination
  • Culturally responsive service


Contact Anne Larsen, OPD Outreach Services Coordinator, at 360.753.8238 or

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