City Utilities


Beginning Friday, December 14, 2018, receipts and notifications for online utility billing customers will be sent from Please add this email address to your contacts to ensure messages are received in your inbox.

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Contacting Utility Billing at 360.753.8340 Option 0


       Call us About           How to contact US
  • Starting or stopping service.
  • Questions about your bill
  • Schedule an additional garbage pick-up
  • Questions about water usage
  • Temporary water shut-off requests
  • Leaking water meters or water leak                   
  • Call 360.753.8340 (select "0" for a customer service representative)
  • Physical Address: 601 4th Ave E, Olympia
  • Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. (except City recognized holidays)
  • Mailing Address: PO Box 7966, Olympia, WA 98507-7966


Contact Public Works Dispatch at 360.753.8333 Option 0

         Call Us About           How to contact Us
  • Reporting backed up sewer line 
  • Clogged storm drains 
  • Dirty water concerns
  • Flooding streets
  • High and low water pressure
  • Missing storm drains and man-holes covers
  • Rat in the sewer
  • Report spills
  • Step alarm going off 
  • Water main breaks
  • Illegal dumping            
  • Call 360.753.8333 (select "0" for the dispatcher)
  • Submit a request online
  • Email
  • Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. (except City recognized holidays). 
  • After-hours emergencies call 360.753.8333


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